Return and Exchange Policy

Given that every item is custom tailored, we generally have an exchange policy. If there is damage to the item not caused by the courier, or if the sizing is not right due to Rinku Sobti's fault, we can refund the amount less the original shipping if the item cannot be altered by a tailor in your city or Rinku Sobti, via company check. Please let us know of the problem within 48 hours of receipt, and return the item within 5 days with a tracking number in its original packaging once we have approved the exchange. Outfits that have evidence of wear or stains cannot be accepted for exchange. 

Regarding outfits of the wrong measurements, we advise our customers to conduct due diligence in submitting their measurements to assure best fit. 

Returning an item without prior communication to Rinku will not result in automatic credit to you. 

Rinku is not liable for damage or delays caused by the mail courier. Mailing costs for shipments back to Rinku Sobti Fashions are customer's responsibility.
Color Disclaimer
Customers should be aware that colors seen on a monitor will be slightly different than the actual outfits due to several factors, including:

  • Monitor settings
  • Room lighting
  • Slight variations in production

For practical purposes, the color variation will be slight. We appreciate your understanding in this regard.

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Rinku Sobti is the Founder/Designer of Rinku Sobti Fashions Pvt. Ltd. a company she started 15 years back. She started her career with a London based Indian designer. Later she worked with an Export house and eventually graduated to having her own Flagship store in South Delhi. Rinku Sobti is also a member ...Read more »