Return Policy

Shipping Returns

Delivery time for garments

Generally, outfits are available for delivery in the below mentioned times. For more accurate turnaround time info or priority order service please contact customer service and we will be able to help you.

Casual: 7 days
Party/Evening: 7-10 days
Special Occasions/Saris: 10 days
Bridals: 10-15 days

These are only estimated timeframes and may vary during seasonal workload and peak periods. Final delivery time will depend on the product you are buying. Please contact customer service for more information on delivery timeframe before placing your order.

Express shipping service
We use FedEx to ship to virtually any address in the world between 2 - 4 working days from the date of dispatch. Generally all orders are dispatched from our warehouse as per turnaround time mentioned in section 1 above except when there is an Rinku Sobti cannot be held responsible for delays that may occur during transit or delays from the supplier, however we shall notify you if we are aware of any foreseeable delays, in which case we will offer you an alternative product or a refund.

Shipping Charges
These are applied per product and vary from country to country. The minimum charges are calculated for you and are shown on the Final Review of Your Order page, before you pay for the good. The final delivery charge will be calculated prior to the dispatch of the product(s) and if different from the charge shown on "the final review of your order" page you will be informed of the final delivery charges.

During special promotions, costs and delivery times may vary. This will be displayed within the terms of the promotion.

Customs/Duties/Taxes
When ordering goods from Rinkusobti.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Rinkusobti.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Returns Policy for Garments
Garment orders are based on the measurements/sizes that you provide on our website by email, phoneor fax. rinkusobti will not be responsible for any inaccuracies in the final product (your custom order) in lieu of the measurements provided. Please note that before dispatching an order, we take photographs and record videos of each measurement part of the dress and keep them in record so that if any misfit case arise we first investigate it by checking measurements from our library. We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective or not fit in accordance to the size ordered we'll offer you a freefix.

We are committed to ensuring your satisfaction with any product you have ordered from us. However, we will accept returns within 48 hrs from the date on which the goods are delivered in specified special case only otherwise once you made order payment it never be cancelled. We can refund product and payment in that condition only, if you received wrong Item as may differ from your choice of booking item.

Returns Policy for other Items
At Rinku sobti, we want you to be delighted every time you shop with us. You can always return items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for return or exchange within 48 hours of receiving the item. Custom, Oversize, or hazardous items cannot be returned. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

There is no refund for shipping and handling charges.

Listing and Descriptions
Rinku sobti makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colours and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow, Rinku Sobti cannot accept responsibility for slight variances in colour or style. However, as the actual colours you see will depend on your monitor, VGA card, resolution of your computer, browser used. We cannot guarantee that your monitor's display of any colour will be accurate.

Amend Your Orders
Any amendments can be suggested within 24 hours from thereceipt of the order.Anyammendment to the original order after 24 hours may be subject to additional charges which willbe determined after reviewing the requested changes.

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Rinku Sobti is the Founder/Designer of Rinku Sobti Fashions Pvt. Ltd. a company she started 15 years back. She started her career with a London based Indian designer. Later she worked with an Export house and eventually graduated to having her own Flagship store in South Delhi. Rinku Sobti is also a member ...Read more »